Our Commitment to Your Privacy
At Explore Dubai Parks, we believe that privacy is a fundamental right. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, use our services, or interact with us in any way.
Quick Summary
- We only collect information necessary to provide you with excellent service
- We never sell your personal data to third parties
- You have full control over your data and can request deletion at any time
- We use industry-standard security measures to protect your information
- We’re transparent about how we use cookies and tracking technologies
1. Information We Collect
Information You Provide to Us
We collect information you voluntarily provide when you:
- Contact us: Name, email address, phone number, and message content
- Subscribe to our newsletter: Email address and preferences
- Leave comments or reviews: Name, email address, and content
- Participate in surveys: Responses and demographic information you choose to share
Information We Collect Automatically
When you visit our website, we automatically collect:
- Device information: Browser type, operating system, device type
- Usage data: Pages visited, time spent, click patterns
- Location data: General location (city/country level) based on IP address
- Referral information: Which website referred you to us
Information from Third Parties
We may receive information about you from:
- Social media platforms when you interact with our content
- Analytics services that help us understand website performance
- Partner organizations (only with your explicit consent)
2. How We Use Your Information
Communication
- Respond to your inquiries and provide customer support
- Send you newsletters and updates (only if you’ve subscribed)
- Notify you about important changes to our services
Service Improvement
- Analyze website usage to improve user experience
- Develop new features and content based on user interests
- Personalize content recommendations
Security & Legal
- Protect against fraud and unauthorized access
- Comply with legal obligations
- Enforce our terms of service
Marketing
- Send promotional content (only with your consent)
- Measure the effectiveness of our marketing campaigns
- Provide targeted advertising on third-party platforms
3. Information Sharing and Disclosure
4. Cookies and Tracking Technologies
5. Data Security
How We Protect Your Information
We implement industry-standard security measures to protect your personal information:
Encryption
All data transmitted between your browser and our servers is encrypted using SSL/TLS technology.
Secure Storage
Personal information is stored on secure servers with restricted access and regular security audits.
Access Control
Only authorized personnel have access to personal information, and access is logged and monitored.
Regular Updates
We regularly update our security measures and systems to protect against new threats.
Important Security Note
While we implement strong security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information using industry best practices.
6. Your Rights and Choices
You Have Control Over Your Data
Depending on your location, you may have the following rights regarding your personal information:
Right to Access
Request a copy of the personal information we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete personal information.
Right to Erasure
Request deletion of your personal information (subject to legal requirements).
Right to Restrict Processing
Request that we limit how we use your personal information.
Right to Data Portability
Request your personal information in a structured, commonly used format.
Right to Object
Object to processing of your personal information for certain purposes.
How to Exercise Your Rights
To exercise any of these rights, contact us at privacy@exploredubaiparks.online. We’ll respond to your request within 30 days and may ask you to verify your identity for security purposes.
7. International Data Transfers
We’re based in Dubai, UAE. If you’re located outside the UAE, please be aware that your information may be transferred to and processed in the UAE. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable data protection laws.
Safeguards for International Transfers
- Standard contractual clauses approved by relevant authorities
- Adequacy decisions by relevant regulatory bodies
- Your explicit consent where required
8. Children’s Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you’re a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
For children between 13-16, we require parental consent before collecting their personal information in jurisdictions where this is required by law.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will:
- Update the “Last updated” date at the top of this policy
- Notify you by email if you’ve subscribed to our newsletter
- Post a notice on our website for significant changes
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
General Contact
Phone
+971 4 738 2387
Address
Dubai, United Arab Emirates
We’re committed to resolving any privacy concerns you may have and will respond to your inquiry as quickly as possible.